Paperwork & Documents

Government Guidelines

Information from central government

The government have released guidance on support for those affected, including where to go for urgent advice, banks offering help, and UK passports, visas and immigration advice. Link can be found here.


People directly affected by the fire at Grenfell Tower who are seeking guidance on UK passports, visas or immigration, can call the advice line 24 hours a day to arrange for a call back by specialist teams: 0300 222 0000


Residents who are here illegally but have lost their homes in the fire will be permitted to stay in the UK for up to 12 months. No application needs to be made but they need to talk to someone at The Curve Assistance Centre. People are able to take along someone to support them with this. They will also need to take any documents they have to show they were living at Grenfell Tower on the date of the fire or close to it. If documents were lost in the fire, The Curse has said they can still help.

The Curve Helpline: 0300 222 0000, open 24 hours a day.

Moroccan Nationals

Information for Moroccan Nationals

Moroccan citizens affected by the fire can contact Consul General of Morocco for support:

Phone: 0207 724 0624



Information on your mail

For those whose homes were affected by the fire at Grenfell Tower, your mail is being kept safe at the Royal Mail Delivery Centre. If you have ID you can collect it; if your ID was lost, call the number below before you visit to make arrangements for you to collect it.


You can get your mail redirected for one year. Call number below to arrange.

Number to arrange collecting mail, redirection service and if you have lost your ID:  01752 387055

Royal Mail Delivery Centre, Unit 20-23, West London Delivery Office, 7 Premier Park Road, London, NW10 7NZ | Opening times: 08:00 – 14:00 Monday – Saturday

Transport for London

Information for travelling on London transport

Call the TfL Grenfell Support Line on: 0800 222 9876.
The line is open from 10am to 6pm (7 days a week).
This line is staffed by a dedicated specialist group of contact centre advisers.


  • Providing Oyster and Zip cards to survivors as they are discharged from hospital
  • Advice on topping up Oyster cards for those who have already received a new card
  • Information about Dial-a-Ride for those who are physically unable to use public transport
  • Help for taxi and private hire vehicle drivers, including support to get replacement documents and to make new arrangements for tests connected to licensing matters